icon
For Homeowners
For Brokers
Social LinkSocial LinkSocial LinkSocial Link
For Homeowners
For Brokers
Social LinkSocial LinkSocial LinkSocial Link

IconFirst Time Home BuyerIconCurrent Homeowners

What's On Our Blog?

Featured Image

What Does A Mortgage Broker Do? A Guide For First-Timers

Read More
View All Articles

IconOnline ApplicationIconCalculatorsIconResources

What's On Our Blog?

Featured Image

Everything You Need To Know About Switching Your Mortgage

Read More
View All Articles

IconAboutIconContact Us

IconFind A BrokerIconPineapple Careers

What's On Our Blog?

Featured Image

How to Consolidate Debt Into Your Mortgage

Read More
View All Articles

How To File A Complaint

Compliance Process

You’re Important To Us!

Get In Touch

At Pineapple, we strive to deliver an excellent customer service experience that fulfills your needs. If you are not satisfied or are experiencing an issue, we’ll do everything in our power to resolve the situation for you quickly and efficiently.


We take complaints seriously and are committed to doing everything we can to resolve your complaint. Our goal is to respond to your initial request within 48 hours. If further investigation is required, detailed instructions and an estimated timeline for resolution will be provided. All complaints will be directly handled by our Principal Broker, Diana Jendrasch.

To file a complaint, Contact Us

Financial Services Regulatory Authority of Ontario (FSRA)

LICENSES: BCFSA #MB600871 / AMF #3002803823 / RECA #00424723

© 2023 Pineapple Financial Inc. | 200-111 Gordon Baker Road Toronto, ON M2H 3R1
Social LinkSocial LinkSocial LinkSocial Link