Pineapple Careers
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Junior Training Coordinator
Junior Training Coordinator
Salary Range: $40,000 To $43,000 Annually
Main Responsibilities: Coordinates and oversees company-wide training programs. Providing support to the mortgage agents as required. Implement training programs and provide ongoing support and guidance to other trainers in the organization.
Primary Tasks:
- Defines and documents cost-effective training and development plans; manages changes to plans, as needed, due to priority and need changes
- Coordinates supports, and develops site trainers in their roles of providing job-specific technical training
- Host and facilitate systems training
- Coordinate with guest speakers to educate audience with industry relevant content
- Schedules and conducts new employee training as needed
- Customer service and assist training team with inquiries and agent support
- Update and manage training calendar
- Update and maintain online educational database
- Recreating and rebranding training videos and materials.
- Build and maintain relationships with mortgage agents and industry partners
- Reviewing and revising training materials as needed, including manuals, videos, or other visual aids
- Maintain project boards for training programs
- Maintain knowledge of company systems and tools as enhancements are made
- Cultural obligation to attend and encourage others to support company events
- Perform other related duties as assigned by management
Required Qualifications and Skills:
- Minimum of 2 years customer service experience
- Excellent written and oral communication skills
- Thrives in a fast-paced environment with constant change and a rapidly growing team
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Strong organization and multitasking skills
- Excellent presentation skills
About Pineapple Financial:
Pineapple is a mortgage fintech company funding over $2B annually in mortgage volume with over 600 mortgage agents and brokers. As a forward-thinking organization with a strong vision for what’s to come, Pineapple is a future-focused and people-minded brand, guiding our brokerages, agents, and clients into the new age of mortgages and finding a home with technology and compassion.
We are dedicated to our borrowers, agents, and partners, always acting with integrity, and honesty, and communicating clearly. We are human, empathetic, and empowering.
Join a company that values you and your growth. At Pineapple, people are the pillars of our business, and your success is our success.