Pineapple Careers

Junior Training Coordinator

Salary Range: $40,000 To $43,000 Annually

Main Responsibilities: Coordinates and oversees company-wide training programs. Providing support to the mortgage agents as required. Implement training programs and provide ongoing support and guidance to other trainers in the organization.

Primary Tasks:

• Defines and documents cost-effective training and development plans; manages changes to plans, as needed, due to priority and need changes
• Coordinates supports, and develops site trainers in their roles of providing job-specific technical training
• Host and facilitate systems training
• Coordinate with guest speakers to educate audience with industry relevant content
• Schedules and conducts new employee training as needed
• Customer service and assist training team with inquiries and agent support
• Update and manage training calendar
• Update and maintain online educational database
• Recreating and rebranding training videos and materials.
• Build and maintain relationships with mortgage agents and industry partners
• Reviewing and revising training materials as needed, including manuals, videos, or other visual aids
• Maintain project boards for training programs
• Maintain knowledge of company systems and tools as enhancements are made
• Cultural obligation to attend and encourage others to support company events
• Perform other related duties as assigned by management
  

Required Qualifications and Skills:

• Minimum of 2 years customer service experience
• Excellent written and oral communication skills
• Thrives in a fast-paced environment with constant change and a rapidly growing team
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Strong organization and multitasking skills
• Excellent presentation skills
  

About Pineapple Financial:

Pineapple is a mortgage fintech company funding over $2B annually in mortgage volume with over 600 mortgage agents and brokers. As a forward-thinking organization with a strong vision for what’s to come, Pineapple is a future-focused and people-minded brand, guiding our brokerages, agents, and clients into the new age of mortgages and finding a home with technology and compassion.

We are dedicated to our borrowers, agents, and partners, always acting with integrity, and honesty, and communicating clearly. We are human, empathetic, and empowering.

Join a company that values you and your growth. At Pineapple, people are the pillars of our business, and your success is our success.