icon
For Homeowners
For Brokers
Social LinkSocial LinkSocial LinkSocial Link
For Homeowners
For Brokers
Social LinkSocial LinkSocial LinkSocial Link

IconFirst Time Home BuyerIconCurrent HomeownersIconInvestment PropertiesIconNew to Canada

IconBuying A PropertyIconRenewal and RefinanceIconReverse Mortgage

What's On Our Blog?

Featured Image

Pineapple Recognized as One of Canada’s Top-Growing Companies

Read More
View All Articles

IconOnline ApplicationIconCalculatorsIconMortgage Glossary

IconResourcesIconMortgage Resources

What's On Our Blog?

Featured Image

Top 10 Questions To Ask Your Pineapple Mortgage Broker When Renewing Your Mortgage

Read More
View All Articles

IconAboutIconContact UsIconNews

IconFind A BrokerIconPineapple CareersIconInvestor RelationsIconPineapple IPO

What's On Our Blog?

Featured Image

Pineapple Wins the Award For Digital Innovation in the Canadian Mortgage Industry

Read More
View All Articles

How To File A Complaint

Compliance Process

You’re Important To Us!

Get In Touch

At Pineapple, we strive to deliver an excellent customer service experience that fulfills your needs. If you are not satisfied or are experiencing an issue, we’ll do everything in our power to resolve the situation for you quickly and efficiently.


We take complaints seriously and are committed to doing everything we can to resolve your complaint. Our goal is to respond to your initial request within 48 hours. If further investigation is required, detailed instructions and an estimated timeline for resolution will be provided. All complaints will be directly handled by our Principal Broker, Diana Jendrasch.

To file a complaint, Contact Us

Financial Services Regulatory Authority of Ontario (FSRA)

ON 12830 / BCFSA MB600871 / AMF 3002803823 / RECA 00424723 / SK 512229

© 2024 Pineapple Financial Inc. | 200-111 Gordon Baker Road Toronto, ON M2H 3R1
Social LinkSocial LinkSocial LinkSocial Link