You’re Important To Us!
At Pineapple, we strive to deliver an excellent customer service experience that fulfills your needs. If you are not satisfied or are experiencing an issue, we’ll do everything in our power to resolve the situation for you quickly and efficiently.
To file a complaint, please fill out the following form:
We take complaints seriously and are committed to doing everything we can to resolve your complaint. Our goal is to respond to your initial request within 48-hours. If further investigation is required, detailed instructions and an estimated timeline for resolution will be provided.
All complaints will be directly handled by our Principal Broker, Diana Jendrasch.
If we were unable to resolve your concerns or you would like to continue to pursue your complaint, you have the right to contact the Financial Services Regulatory Authority of Ontario (FSRA).
You can do so by visiting their website and filling out their Business Activity Complaint Form* and then sending the form along with any other documents that support your complaint by email to email@example.com, by fax to 416-590-8480 or by regular mail to:
Financial Services Regulatory Authority of Ontario (FSRA)
Complaints & Risk Assessment Branch
Mortgage Broker/Administrator Complaints
25 Sheppard Avenue West, Suite 100
When your complaint is received by FSRA they will confirm receipt and provide you with the next steps. If you require additional information on how to file a complaint, please call FSRA at (416) 250-7250 or toll free at 1-800-668-0128 and ask for the Contact Centre.