Skip to content

Pineapple Juice & Training Info

Pineapple Juice is our very own online training platform that reinvents learning and enablement at Pineapple. Stay up-to-date on this month’s training schedule, recordings, and upcoming training!


Today, Monday, May 2nd we have welcomed our newest member to the Training Department. Please give a warm welcome to our newest member, Dian Reid! Dian has joined Pineapple in the role of Jr. Training Coordinator and will work alongside our Training Coordinator, Rhys Musso to provide you all with the tools and training you need to succeed here at Pineapple.

We are very excited to have Dian join the Pineapple Family!

Pineapple Juice – How does it work?

Pineapple Juice creates customized learning journeys for our agents through “trails”. Within each “trail”, the content is broken down into “modules” and then again into bite-sized “units”. For example, the “MyPineapple” trail has a “Leads” module and a “Lead Types and Stages” unit. 

But that’s not all! The more you use the system, the more points you will earn that can be redeemed for rewards – stay tuned for more information!  

Check out the latest trails and modules below – click the images or headers to start learning now!

Friday, April 29th the training team launched part 1 of a new module:

Underwriting Fundamentals: Document Collection (Part 1)

This module is going to be released in 2 parts. In this release, we’ll explore documentation for employment & income including job letters, pay stubs, T4s and T4-As. For each type of documentation, we’ll review the requirements for validity, the best practices for obtaining them and when to submit these documents. Part two of this release will be coming out next week so stay tuned for more valuable information on document collection!

PineappleDOS: The Application Process

Let’s put everything you’ve learned into action! This review module covers the workflow in PineappleDOS from the point of logging in to lender submission. There are 5 units in this module that go through manually entering an application, validating the application, requesting documents &  forms and submitting to a lender. By the end of this module, you’ll be able to utilize the functionalities of PineappleDOS based on your deal conditions.

Thursday, April 14th the training team launched a new module:

Underwriting Fundamentals: Verifying Income

Understanding how to assess your clients’ income is at the core of every successful mortgage. These modules explore different types of income, how to identify, and how to verify each income type. There are 7 units in this module that break down the various income types like salary, hourly, business for self (BFS), commission, and more. By the end of this module, you’ll be able to assess your client based on the type of income they receive.

Training Recordings

Missed last week’s training or want to review it again? Check out the links below to access last week’s recorded training!

Week of April 25th

Lender and Vendor Partner Sessions: Optimum Mortgage – Heather Scarlett
Sales & Marketing Activities: Gifted Down Payments from Parents: Shubha Dasgupta
Deals & Underwriting Training: Acceptable Down Payments: Emerson Munsayac
Market Update: Friday, April 29, 2022

Training Schedule

Week of April 25th

Tuesday, May 3Lender and Vendor Partner Sessions: Community Trust – James Clark10:00 am-11:00 am EST
Tuesday, May 3MyPineapple Training: Email Templates – Rhys Musso12:30 pm-1:00 pm EST
Wednesday, May 4Sales & Marketing Activities: Google Workspace Tips and Tricks – Rhys Musso10:00 am – 11:00 am EST
Wednesday, May 4Google Workspace Training – Rhys Musso12:00 pm – 1:00 pm EST
Thursday, May 5Deals & Underwriting Training: Helping Families Secure Down Payments for Children – Emerson Munsayac10:00am – 11:00am EST
Friday, May 6Market Update: Friday, May 6, 202210:00am – 11:00am EST