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Pineapple Juice & Training Info

Pineapple Juice is our very own online training platform that reinvents learning and enablement at Pineapple. Stay up-to-date on this month’s training schedule, recordings, and upcoming training!


Hello Pineapplers! Don’t forget to take your time to complete your Pineapple Juice trails and modules for a chance to win the learning and development team wild card prize for an all-expense paid trip for you and a guest of your choice. One lucky agent will win a trip to the beautiful island of Aruba. To earn ballots and eligibility for potentially winning this incredible prize, we encourage you to get caught up on Pineapple Juice training. Don’t forget; this could be you!

The process of how to win:

1 ballot for every 5,000 Pineapple Juice points earned. Take your time to complete quizzes to the best of your ability. The more answers you get correct, the higher your chances of obtaining more ballots.  

All variety of learning available: products (from tools to self-development) (1 ballot for each product). In Pineapple Juice, we segment our understanding by-products, otherwise referred to as learning categories. Each category is defined by the trail/ module badges you see. Please note: Multiple trials can fall under the same type of learning. Trails can also earn you more than 1 ballot. You will gain a ballot for each category, NOT each trail completed. For example, Pineapple Essentials has development Sales & Marketing badges, so you can earn 2 ballots with this trail.

1 ballot for every 5 modules completed in Pineapple Juice. #ElevateYourHorizons 

We are excited to announce that our new Training giveaway dashboard has been added to your MyPineapple agent dashboard! This unique training giveaway dashboard will display on your home screen until December 31st to show you your ranking versus your Pineapple peers for the Horizons + Wild Card Award! Don’t see your name on the leaderboard? Better get learning, Pineapplers to obtain ballots and a chance to win a trip to Aruba.

Please note this will be removed on December 31st, and for the time being, you can scroll down to see your regular dashboard appear.

Visit the Horizons + Landing Page!

Upcoming Training


Tuesday, October 11: 10:00 – 11:00 am EST: Lender and Vendor Partner Sessions: Merix Financial: Eaton Lam – (In-person) 

Eton Lam from NPX will be live at head office on Tuesday for our Lender and Vendor Partner session. Eton will provide an overview of the products that NPX offers. Some background information will be given about NPX, their LTV (Loan to Value), ratios, terms, etc. He will highlight some things to note when dealing with different properties.  

This is a fantastic session for agents of all levels of experience, from brand new to the industry to our more seasoned mortgage agents. If possible, we encourage you to come to head office for this training to build a stronger relationship with your dedicated BDM, Eaton.

Tuesday, October 11: 1:00 – 2:00 pm EST: Compliance & Payroll Training: Diana Jendresh & Rebecca Engelberg – (Virtual) 

Join us online for our monthly Compliance and Payroll Training where you will learn about the Pineapple compliance process from our Compliance Officer Diana Jendrasch. Rebecca Engelberg, our HR Administrator, will also discuss the Pineapple payroll process. This is an excellent opportunity to ask questions live!

Wednesday, October 13: 10:00 – 11:00 am EST: Sales & Marketing Activities: Pineapple Core & New Tech for Your Business: Melanie Roth – (In-Person) 

In this Sales and Marketing session, our Director of Learning and Development Melanie Roth will be live at head office for an inspiring and informative session. Melanie will begin by covering all of the Pineapple Core enhancements launched since inception and a Pineapple Core overview. She will then discuss the new online mortgage application for your business and how this will create a better experience for you, our agents and your clients. This is a fantastic session that you would not want to miss. Hope to see you all there!

Wednesday, October 12: 12:30 – 2:00 pm EST: Monthly PineappleDOS Training: Andrew Schultz (Virtual) 

Join us virtually for our monthly PineappleDOS training session to refresh yourself on how to use the system, utilize the tools you have access to, such as e-sign, bank statements, CRA docs and more! This session will also allow you to ask any questions you may have for our excellent DOS trainer Andrew Schultz. This is a fantastic session geared toward new mortgage agents or any agents looking for a DOS refresher.

Thursday, October 13: 10:00 – 11:00 am EST: Deals & Underwriting Training: Debt Consolidation Case Study: Emerson Munsayac – (In-Person) 

Join us live at head office on Thursday for our Deals and Underwriting training with our VP of Service and Operations, Emerson Munsayac. In this session, Emerson will provide insight into debt consolidation, which is especially relevant in today’s market as we are seeing a high increase in rising debt throughout the country. Emerson will go over a real-life scenario he faced with a client and how he was able to handle this situation for his client. Learn how there is still an opportunity to assist clients even in an uncertain market and those struggling with their debt. 

Friday, October 14: 10:00- 11:00 am EST: Market Update (In-person) – Shubha Dasgupta

Live at head office, join our CEO Shubha Dasgupta who will be sharing with us his wise words of wisdom. Are you looking for market predictions for this quarter? Are you looking for talking points to discuss with your clients? Shubha will provide us with a rate update and an industry update discussing the vital information that has occurred over the previous month. 

Check out the latest trails and modules below – click the images or headers to start learning now!

Pineapple Juice in Review

In this final “Pineapple Juice” module, we will recap all of the information that we learned throughout the entirety of this trail. You will also notice a quiz at the end to assess your knowledge and determine what you have taken out of it to use Pineapple Juice functionality to the fullest!

Compliance in Ontario

Last week we launched a brand new trail in Pineapple Juice titled “Compliance in Ontario.” Compliance is a mandatory component of running a business as a mortgage professional, and as always, Pineapple is here to support you in understanding the requirements to succeed. Check out our first module, “Introduction to Compliance,” to understand what compliance is and an overview of what’s to come throughout our newest trail in the upcoming weeks and months

Pineapple Juice in MyPineapple

Did you know you can access Pineapple Juice training from your MyPineapple dashboard?! In this module, we’ll learn how to access Pineapple Juice training from your MyPineapple account. This will provide you with the update-to-date module releases and the option to complete your learning in MyPineapple. In this module, we will also learn about features such as updating your MyPineapple and Pineapple Juice profile images with one easy step. Take some time to learn how to use Pineapple Juice to help you stay on top of your game in potentially winning the upcoming trip to Aruba!

MyPineapple App

Learn about how to start managing client relationships on the go with the brand new MyPineapple mobile app, which is up and running for all Android and IOS devices. This unit will show you how to download the MyPineapple mobile app on our smartphones running on Android or IOS platforms. Follow this unit to start downloading, Pineapplers!

Activity Tab

Learn about how to plan your daily business activities using the Activity Tab in MyPineapple for leads and deals. This module will show you four types of activities the Activity Tab can help you to plan and keep track of all the communication in your sales pipeline. There are five units in this module that go through elements of the Activity Tab; how to log a call; how to add a new event; how to add a new task; how to send an email. By using these features, you are able to always stay on top of your daily business practice as a mortgage broker. What are you waiting for, Pineappler? Start learning today!

Training Recordings:

Lender and Vendor Partner Sessions: Home Trust with Inessa Rzisceva

Social Media 201: How to Post as a Mortgage Professional – Alex Guo

Market Update – Shubha Dasgupta