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Pineapple Juice & Training Info

Pineapple Juice is our very own online training platform that reinvents learning and enablement at Pineapple. Stay up-to-date on this month’s training schedule, recordings, and upcoming training!


Hello, Pineapplers! The hard work and time you, our agents, have dedicated to your success do not go unnoticed. Don’t forget to take your time to complete your Pineapple Juice trails and modules for a chance to win the learning and development team wild card prize for an all-expense paid trip for you and a guest of your choice. One lucky agent will win a trip to the beautiful island of Aruba. To earn ballots and eligibility for potentially winning this fantastic prize, we encourage you to get caught up on Pineapple Juice training. Don’t forget; this could be you!

The process of how to win:

1 ballot for every 5,000 Pineapple Juice points earned. Take your time to complete quizzes to the best of your ability. The more answers you get correct, the higher your chances of obtaining more ballots.  

All variety of learning available: products (from tools to self-development) (1 ballot for each product). In Pineapple Juice, we segment our understanding by-products, referred to as learning categories. Each category is defined by the trail/ module badges you see. Please note: Multiple trials can fall under the same type of learning. Trails can also earn you more than 1 ballot. You will gain a ballot for each category, NOT each trail completed. For example, Pineapple Essentials has development Sales & Marketing badges, so you can earn 2 ballots with this trail.

1 ballot for every 5 modules completed in Pineapple Juice. #ElevateYourHorizons 

Visit the Horizons+ Landing Page!

Upcoming Training

Tuesday, October 18: 10:00 – 11:00 am EST: Lender and Vendor Partner Sessions: Optimum Mortgage: Etti Sugar : (In-person)

Etti Sugar from Optimum Mortgage will be live at head office on Tuesday, October 18, for our Lender and Vendor Partner session. Etti will provide a detailed overview of who Optimum Mortgage is. In addition, she will provide background information on different Optimum Niche products and their BFS programs. 

This session is tailored for agents of all levels of experience, from brand new to the industry, to our more seasoned mortgage agents, to determine what products are available for your clients. If possible, we encourage you to come to head office for this training to build a stronger relationship with Etti and the Optimum Mortgage team.

Tuesday, October 18: 12:30 – 1:00 pm EST: MyPineapple Training: Rhys Musso(In-person)

In this MyPineapple session, our Training Coordinator Rhys Musso will be discussing the importance of realtor relationships and some ways in which agents can build these relationships to improve their business. Inviting partners to various events is one of the many great ways to nurture these relationships. With our Pineapple change event just a month away, Rhys will explain the purpose and how helpful this event will be. Creating a list email to send out to these realtor partners will also be shared. A live demo will be shown, and agents can begin a lead list with realtors inviting them to the Pineapple XChange event with the already created email template we have made for you. 

Please review our PineappleJuice Module on Creating email templates and sending mass emails before joining this session: 

How To Create a Lead List

Sending Mass Emails

Wednesday, October 19: 10:00 – 11:00 am EST: Sales & Marketing Activities: Call blitz – Renewals 2023: Shubha Dasgupta: (In-person)

In this Sales and Marketing session, our very own CEO Shubha Dasgupta will be live at the head office to discuss the importance of having conversations with your clients who have mortgages coming up for renewal. Shubha will discuss steps to take to prepare for this conversation with your clients. Shubha will also provide some objection-handling scenarios you may face to assist you in preparing for these conversations. Looking for business within your existing database is imperative to maintain your client database and providing top service as a mortgage professional. Join us on Wednesday to prepare yourself by our CEO, Shubha Dasgupta.

Wednesday, October 19: 12:30 – 1:00 pm EST: Pineapple Underwriting Training: How Underwriting can Help your Business: (Virtual): 

Join this monthly 30-minute training session to learn how our fantastic Pineapple Underwriting team can benefit you and your business. Take this opportunity to ask your Underwriting questions live. This session is hosted by our VP of Service and Operations, Emerson Munsayac!

Check Out our Knowledge Article on How Underwriting Can Help your Business

Thursday, October 20: 10:00 – 11:00 am EST: Deals & Underwriting Training: Running Assessments on Clients Renewing in 2023: Emerson Munsayac: (In-person)

In this Deals and Underwriting session, our VP of Service and Operations Emerson Munsayac will walk us through the importance of agents doing prior assessments before reaching out to their clients who are renewing. It is essential to communicate with clients and explain different conversations and tools to calculate the total equity in their property. This will help to determine the best options based on their financial situation. He will further explain how to use MyPineapple to monitor these renewal opportunities.  

Friday, October 14: 10:00- 11:00 am EST: Market Update: Shubha Dasgupta: (In-person)

Live at head office, join our CEO Shubha Dasgupta who will share his wise words of wisdom. Are you looking for market predictions for this quarter? Are you looking for talking points to discuss with your clients? Shubha will provide us with a rate update and an industry update discussing the critical information that has occurred over the previous month.

Check out the latest trails and modules below – click the images or headers to start learning now!

Pineapple Juice in Review

In this final “Pineapple Juice” module, we will recap all of the information that we learned throughout the entirety of this trail. You will also notice a quiz at the end to assess your knowledge and determine what you have taken out of it to use Pineapple Juice functionality to the fullest!

Compliance in Ontario

Last week we launched a brand new trail in Pineapple Juice titled “Compliance in Ontario.” Compliance is a mandatory component of running a business as a mortgage professional, and as always, Pineapple is here to support you in understanding the requirements to succeed. Check out our first module, “Introduction to Compliance,” to understand what compliance is and an overview of what’s to come throughout our newest trail in the upcoming weeks and months

Pineapple Juice in MyPineapple

Did you know you can access Pineapple Juice training from your MyPineapple dashboard?! In this module, we’ll learn how to access Pineapple Juice training from your MyPineapple account. This will provide you with the update-to-date module releases and the option to complete your learning in MyPineapple. In this module, we will also learn about features such as updating your MyPineapple and Pineapple Juice profile images with one easy step. Take some time to learn how to use Pineapple Juice to help you stay on top of your game in potentially winning the upcoming trip to Aruba!

Training Recordings:

Lender and Vendor Partner Sessions: NPX Financial: Eaton Lam

Compliance & Payroll Training: Diana Jendrasch & Rebecca Engelberg  

Sales & Marketing Activities: Pineapple Core & New Tech for Your Business: Melanie Roth

Deals & Underwriting Training: Debt Consolidation Case Study: Emerson Munsayac

Market Update (In-person) – Shubha Dasgupta