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Pineapple Juice & Training Info

Pineapple Juice is our very own online training platform that reinvents learning and enablement at Pineapple. Stay up-to-date on this month’s training schedule, recordings, and upcoming training!


Hello, Pineapplers! The hard work and time you, our agents, have dedicated to your success do not go unnoticed. Don’t forget to take your time to complete your Pineapple Juice trails and modules for a chance to win the learning and development team wild card prize for an all-expense paid trip for you and a guest of your choice. One lucky agent will win a trip to the beautiful island of Aruba. To earn ballots and eligibility for potentially winning this incredible prize, we encourage you to get caught up on Pineapple Juice training. Don’t forget; this could be you!

The process of how to win:

1 ballot for every 5,000 Pineapple Juice points earned. Take your time to complete quizzes to the best of your ability. The more answers you get correct, the higher your chances of obtaining more ballots.  

All variety of learning available: products (from tools to self-development) (1 ballot for each product). In Pineapple Juice, we segment our understanding by-products, referred to as learning categories. Each category is defined by the trail/ module badges you see. Please note: Multiple trials can fall under the same type of learning. Trails can also earn you more than 1 ballot. You will gain a ballot for each category, NOT each trail completed. For example, Pineapple Essentials has development Sales & Marketing badges, so you can earn 2 ballots with this trail.

1 ballot for every 5 modules completed in Pineapple Juice. #ElevateYourHorizons 

Visit the Horizons+ Landing Page!

Upcoming Training

Tuesday, November 1, 10:00 – 11:00 am EST: Lender and Vendor Partner Sessions: CMI Financial Group – Travis Allinott (In-person)

Travis Allinott from CMI Financial Group will be live at the office to educate us on different tips on navigating the current market’s new reality and within this forecasted economic environment. Particular focus will be placed on some of CMI’s newer risk parameters that have been implemented to help us all succeed in these challenging times.  

This session is tailored for agents of all levels of experience, from brand new to the industry to our more seasoned mortgage agents, to determine what products are available for your clients. If possible, we encourage you to come to head office for this training to build a stronger relationship with Travis Allinott.

Tuesday, November 1, 12:30 – 1:00 pm EST: MyPineapple Training – Rhys Musso – (In-person)

Join us for this week’s MyPineapple training session, where our Training Coordinator Rhys Musso will be going over the renewal reports within your MyPineapple account. This will be a follow-up to review what our CEO, Shubha Dasgupta, did in his call blitz training! 

Review Shubha’s training in preparation.

Wednesday, November 2, 10:00 – 11:00 am EST: Sales & Marketing Activities:Social Media 301: Alex Guo (In-person)

Join us for this week’s Sales and Marketing training session, where our Marketing Manager Alex Guo will discuss high-level marketing logic analytics for mortgage agents. Social media pillars will be discussed, and Alex will give some recommended pillars for agents. Instagram is a very popular social media platform, and the different types of Instagram accounts will be shared along with their benefits.

Social media is essential to mortgage agents’ businesses, and Pineapple has provided various social 4U documents for our agents. Alex will explain how this can be used in agents’ businesses along with what is a marketing funnel.

This is an advanced level training and is not geared towards beginners. 

Please review Alex’s previous training prior to joining this session.

Thursday, November 3, 10:00 – 11:00 am EST: Deals & Underwriting Training: How to run Deals in other Provinces: Emerson Munsayac (In-person) – In this Deals and Underwriting session, our VP of Service and Operations, Emerson Munsayac, will walk us through how to run deals in other provinces. Very exciting news, Pineapple is now officially licensed in multiple provinces, so utilizing our systems to add agents/co-agent upon submission will be highlighted throughout this session.

This is a fantastic session for our beginner-intermediate-level agents. Join us if you are seeking more information on ways to help your client.

Friday, November 4, 10:00 – 11:00 am EST: Market Update: Shubha Dasgupta (In-person)

Live at head office, join our CEO Shubha Dasgupta who will share his wise words of wisdom with us. Are you looking for market predictions for this quarter? Are you looking for talking points to discuss with your clients? Shubha will provide us with a rate update as well as an industry update discussing the important information that has occurred over the previous month.

Check out the latest trails and modules below – click the images or headers to start learning now!

Staying Compliant in Ontario

We released the second module in our Compliance in Ontario trail. This module is titled “Staying compliant in Ontario” and covers the Ontario audit process and reviewing the required documentation for various mortgage types, including purchase, refinance, switch/ transfer, renewal, and private mortgages. We also end the module with a unit encompassing compliance tips and common compliance mistakes to help you avoid the same mistakes.

Pineapple Juice in Review

In this final “Pineapple Juice” module, we recap all of the information that we learned throughout the entirety of this trail. You will also notice a quiz at the end to assess your knowledge and determine what you have taken out of it to use Pineapple Juice functionality to the fullest!

Compliance in Ontario

We launched a brand new trail in Pineapple Juice titled “Compliance in Ontario” Compliance is a mandatory component of running a business as a mortgage professional, and as always, Pineapple is here to support you in understanding the requirements to succeed. Check out our first module, “Introduction to Compliance,” to understand what compliance is and an overview of what’s to come throughout our newest trail in the upcoming weeks and months

Training Recordings:

Tuesday, October 25: Lender and Vendor Partner Sessions: John Zinati – Lawyer from Zinati Kay

Wednesday, October 26: Sales & Marketing Activities: D.I.S.C Training Part 2: Leighton Watson

Thursday, October 27: Deals & Underwriting Training: Prepayment Privilege Strategies in the Current Market: Peter Ricketts

Friday, October 28: Market Update: Shubha Dasgupta: (In-person)